|
Our
Mission Statement |
| We are dedicated to making your business
a success.
Maybe a bit trite,
but it says it all. We are in the business to provide companies
with IT solutions and advice that solves their problems and
makes them more profitable. The more profitable your company
becomes,
the more valuable our relationship will become.
|
|
Our Sales Process |
|
Whether you are
a new prospect or a long time client, we follow the same
process,
where we spend plenty of time on the upfront discovery
process. We've learned that this method will end up saving us
both time and money:
|
|
Step One -
Tell us what you need |
| We'll start by asking you about the problems
you are facing, the budget you're preparing to set aside, and
your company's commitment to solve these problems. These three
elements are crucial to the successful roll-out of our services. |
| |
| What is a problem? We define a problem
as something in your business that is causing you pain,
significant pain. For instance, your customers may be unhappy
with your service, you can't track your inventory accurately, or
maybe you just aren't making enough of a profit. You may not even
know exactly what the problem is, but you do know that something
needs to be done. Of course we can't solve all of your problems.
But our goal is to quickly determine if we have the right
expertise to help you. |
| |
| How do you determine your budget? This
depends of course on the problem, and we can offer a number of
different solutions, from simple to complex, tailored to your
budget. Our clients range from small one-person operations with
small budgets, to large, multi-site manufacturing operations
with significant budgets. We'll work with you to determine if we
can indeed develop a solution within your budgetary constraints. |
| |
| What do we mean by commitment? We find
that every company has problems, and most can set aside the
budget to solve them if they are serious enough. But sometimes
the time isn't right. A company may need to rework their
ordering process, but they are in the middle of a financial
audit or new product launch and just cannot dedicate the
resources to solving that problem right now. |
| |
You see now
why it's so important to address these three elements
from the very beginning. It's a logical process that
will help both our companies work closely throughout the
project. If you find that one or more of these elements
is not yet finalized within your company, then we'll ask
you to let us come back to you at a later time.
|
|
Step Two -
We'll determine if we can help you |
| Now that both our companies have set the right
expectations for our work together, we can move on to the next
step, which is for us to determine if we can help you. |
| |
| How do we define the problem? We will
provide a qualified consultant to work with you to clearly
define the problem, including how you think it is adversely
affecting your business, and what it will cost if you don't fix
it. Sometimes the issues are obvious and this can be
accomplished in an hour or two. For more complex problems, we
may charge for our services, as part of our consulting program. |
| |
| What if we cannot solve the problem? If after some research we determine we are not
qualified to solve your particular problems,
we'll refer you to a number of selected businesses and
professionals better positioned to help you. |
| |
|
Step Three -
We'll develop the solution to your problem |
| We now both know exactly the problem that
needs to be fixed. Our last step is to develop a solution,
making sure it fits within your budget. Again, some problems are
easier to solve than others and we can progress to this step quickly
without any expense. Others of course can be more complex. The
solution can be presented as a sample report, a written
analysis, or a product demonstration. Sometimes, it even
requires a discussion with one of our clients or a site
visit to see the solution in action. |
| |
|
Why is this process so important? |
| |
| This process offers a logical progression of
steps that allows us to do what we do best: research problems
and find a solution that our clients will be thrilled with, on
time and on budget. |
| |
We are not going to try
to sell you a solution until we understand your problem,
your budget and your commitment to solving the problem.
|
| Once we have a good understanding of your
situation, we'll be ready to work with you immediately. |
| |
