WAC Consulting, Inc - Support Services

WAC Premier Hardware/Network Support

This is a preventative maintenance program designed to protect your systems and data. Services include assuring that your virus protection and firewall software are up to date and functioning, back-up procedures are functioning, the latest service packs are installed, hard drive space is adequate, and temporary files are cleaned out, etc.

Check workstation and server hard drives for adequate disc space and that all unnecessary temporary files are deleted
Check server and all workstations to make sure that all operating system patches and updates are current and installed
Check server and all workstations to make sure that all security patches and updates are current and installed
Review server event logs for problems
Review server log set up to assure that all relevant events are being captured
Make sure virus protection software is loaded on all workstations and that both virus definitions and software is up to date
Make sure firewall is properly configured and all software patches and versions are loaded and up to date
Review firewall intrusion logs for suspect activity
Review DHCP status and network infrastructure
Review remote connectivity for security protocols
Make sure system backup strategy is being followed, and that back-up software is up to date and properly configured
Make sure scheduled backups being performed successfully and review logs
Run sample file restore on a back-up
Workstations are configured properly, temporary file storage set up, environmental variables configured and active