Are your customers flying into the arms of your competitors because everyone in the organization has disparate silos of information and can’t address the customers’ needs? If you don’t offer outstanding customer service, your competitors will. According to Bain & Company, If a small to midsize company were to increase its customer retention rate by 5 percent, its profits would double in about ten years. Customer Relations Management (CRM) will increase productivity across your marketing, sales, and support functions.

Sage Accpac CRM®

Riata CRM

2) Is information 'hoarded' and kept secret by different departments in the organization?

3) Do you have more than 2 employees responding to incoming interactions (i.e. phone calls, faxes, emails, personal visits, etc.?

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